Our Return Policy

We want you to have an absolutely hassle-free shopping experience. In case the Products you have received is 'Damaged', 'Defective' or 'Not as Described', you can return it if it has any issues within 2 days of purchase.

You can return the Products if:

*You received a defective Product

*You received a physically damaged Product

*The Product is different from description on the website

*Size issue ( If you receive the wrong size)

The following terms & condition will be applicable for returning Products:

*The Items should not be worn or washed

*Products which were sold as combos or in sets, are not eligible for return/replacement as individual items

*Products should not be used

*Products must be in their original condition

*Items should be unused, unaltered, unsoiled Products with their original tags

*Item must be in the original packaging, in the original condition

Seal open branded electronic items cannot be returned in case of not being happy with the Products as they can’t be resold. Except if the Products is damaged or not working from the start

*The customer must ensure the item is packed and delivered securely. ls2.com.bd will not be held responsible if the goods get damaged on their return to our office

With Order ID details and problem e-mail us at support@ls2.com.bd within 48 hours. We will confirm the return request and will inform you about the pickup process.

Please ensure that Products is in unused and original condition. Include all price tags, labels, original packing and invoice along with the Products.

Refund Policy

We provide the most hassle-free online shopping experience. Your money is safe with us. Refunds are issued when:

*If we cannot provide replacement

*After return if you want your money back

*If a different Product is delivered to you.

*If you change mind & can cancel booking before the Products is already shipped

*If you don’t want replacement.

Most refunds are fully refunded in 7 days after we receive and process your return.

*If you pay us by using card then we will request a refund in bank which will take 7-10 working days. (credit card payment return may take longer depending on Commercial Banks)

*If you pay us by bkash then your money will be returned by bkash in your desired account within 2-5 working days.

Refund are easy, simply follow these steps

*Provide us with Order ID details and e-mail: support@ls2.com.bd

*We will confirm the Refund request and will inform you about the process.